Frequently Asked Questions

No, you don’t! Our goal is to save you time, so we don’t want you wasting time doing that yourself.
We only use hypoallergenic, biodegradable, dye free detergents to ensure your garments are gently and effectively cleaned.
As much as you want! Just as there is no minimum, there is no maximum with our services.
We love simplicity! We charge $2.00 per pound with no minimums, free delivery, no fees, and no tipping.

Place your laundry in any disposable bag(s). Place your order outside by 8am on your pickup day. We’ll return your order in a reusable bag to use for future orders.
Your credit card will be charged on the day your order is delivered back to you.
On your pickup day, you will receive a text when the driver is on the way. You’ll only receive a call if the driver can’t find our laundry.
Absolutely not! In fact, we don’t expect you to be home. But if you prefer, you can certainly hand-off to the driver.
Anywhere the driver can access it. If you live in a building, this includes lobbies, package or mail rooms, management offices, or with a doorman. You can even leave special pickup and delivery notes for us.
We do pickups and deliveries on Thursdays and deliver on Friday.